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Dear buyer, Thank you for shopping in our Bates Music store, before buying, we would give you some promises.
1. After we sent out the package and make sure you do not get our packages, we will give you all the refund. Even if the delivery timeout, we can still refund with you paypal account, so you really shop here without worrying about losing money.
2. If the product you got have any problems , please write us email or leave us a message before you give a dispute, we will try our best to deal with the problem.
Please be assured to shop in our Bates Music store and enjoy!!!
1. Your money is paid to Aliexpress.com, after you receive the goods, Aliexpress.com will give money to our account .And if we agree to return the money it is Aliexpress give it to you too. So this is safe ESCROW SERVICE.
2. You can do payment for your order by Credit Card, Money Booker, Money Gram, Bank T/T, Western Union etc.
1.The ship time depends on the buyer’s customs clearance time or other factors like weather or the position of the destination.If you have seen the package arrived your place, you can check with the customs or local post office, so you can get the goods soon.
2.The normal delivery time with different express company.
EMS: Estimated delivery time 5-10 work days
China post air mail :Estimated delivery time 15-45 work days
ePacket: Estimated delivery time 5-10 work days,ship to US only
Posti Finland: Estimated delivery time 10-30 work days, ship to Russian Federation and Belarus only.
AliExpress Standard shipping: Estimated delivery time 15-45 work days
Hong Kong Post Air Mail: Estimated delivery time 15-45 work days
We will automatically leave a positive feedback to everyone who has complete the transaction and leave us positive feedback.
1.If you like our items , please give us a Five Star feedback, and let others enjoy it too.
2. Your feedback is very important to us , if you are unsatisfied with it , please contact me first instead of giving a negative feedback, and this way we can deal with it more effective.
3. We will give five start feedback to every nice buyer too.
4.Please email me through ‘MY MESSAGES’ or “Ask Seller Questions” if you have any question about our listing or your purchase.
We are Bates Music, we are professional on music instrument, and we will improve our products and service to be better. All we want is you enjoy with the music and our instruments.
If there is any question, please contact us online or leave us message via Contact Now. Our reply should reach you in 12 hours.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Value4Money.co.za (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.value4money.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
