Please Note:
PLAYKING Foldable Travel Backpack Hiking Male Waterproof Women men school backpacks for girls teenagers sac a dos Folding Bag
About Payment:
We accept Alipay. All major credit cards are accepted through secure payment processor
ESCROW.
About Shipment:
1. We only ship to your order address. Please make sure the address is correct.
2. We ship to Worldwide, except APO/FPO. Items are shipped from China using Air mail and delivery time depends on destination and other factors, please contact us if you have not
get it.
3. We will delivery within 7 business days, we ship every order with a tracking number, and
you can follow up the shipment status on corresponding website.
Return and Refund:
1. If there is quality problem or damaged about our product, please contact us at the first time
and send us photos of it, we will give you the best solution! Please do not return or give negative feedback without any contact with us.
2. If you do not like the goods you received, please contact us first. If you want to return it
back, you can return it within 7 days from the date it was received, the freight will be paid by yourself and please make sure that the goods are in good conditions, otherwise we will not
receive it. Please contact us before you return it.
3. All returned items must be in the original packaging (with hangtag and have not been used) and you must provide us with the shipping tracking number, specific reason for the
return, and your po number.
4. We will refund afterreceivethe item, which must in its original condition and packaging with
all components and accessories included.
5. Please do not open dispute, if you have any problem, please feel free to contact us, we will give you the best solution as soon as possible. Your satisfaction is our goal!!
About Feedback:
We maintain high standards of excellence and strive for 100% customer satisfaction!
1. If you are satisfied with our product, please give us a 5 stars feedback. Your action is the biggest power to make us do better!
2. If you do not like it or there is quality problem about our product, please contact us first before you leave any neutral or negative feedback, we will try our best to solve your problem !
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Value4Money.co.za (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.value4money.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
