vItem Explain
| Name |
crystal smoking heart |
| Material |
crystal |
| Weight | g |
| Length | 70mm |
| Width | 60mm |
| Hight |
Attention: Size may be slight inaccuracy due to different batches of the products, or hand measurement, thanks for your understanding! |
Payment:
* Payment is due within 7 days after the end of bidding. Please make sure that the “Ship To” address in your ESCROW account is correct.
* International Buyers please note import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
Shipping & Handling:
* Item will be shipped from China Post by Standard International Shipping (with tracking number).
* I ship within 3 business day after payment received. It will normally arrive in 30 business days. If you need EMS shipping, pls feel free to contact me.
We offer several shipping options as follow:
1.SAL shipping (SAL shipping about 18-30 days.cheaper and faster)
2.Air shipping (Air shipping about 15-20 days,faster but expensive)
3.EMS shipping (EMS about 6-10 days.fastest but very expensive)
4.Sea shipping (Sea shipping takes about 45-60 days, you’d better not choose sea shipping if you have not patience for waiting so long time for about 2 months.cheapest but very slow)
Combined Shipping
* I am happy to combine shipping on items won/purchased within 7 days.
* You can get 15% discount on shipping.
* Combined shipping discount is only available if you make one total payment. Please wait until all the auctions ended. After done, pls e-mail me for a combined invoice if I’ve not already done so.
Return Policy:
* If you are not fully satisfied, pls contact me immediately. Items can be returned within 7 days after receipt for a 100% refund. * Returned items must be in their original packing & in as-shipped conditions, not worn or altered.
Terms:
Items are shipped within 3 business days of receipt of payment.
If the item is damaged in the mail, I can refund the shipping cost and compensate you some money.
I send out the packages by China Post. If the package lost in the mail, I can resend the package or send full money back.
I reply emails 7 days a week. If you cannot receive reply from me within 2 days, this means we cannot receive your email. Please make sure you send the email to a correct email address.
If you have any questions about your order, please feel free to contact me. I am willing to solve any problem with my customers. We will do our best to get you satisfied.(^v^)
If you want to order customized product, please tell us your specification in details.We will try our best to meet your requirement.
feedback:
Thank you for you.Please kindly leave good feedback to us if you like our items. We guarantee your 100% satisfaction with our specimens and service.
If you are not satisfied with the item upon receipt, please be sure to contact us first!
We offer full or partial refund which depends on the individual situation, anytime since you get your items.
All pictures were taken in natural light.Please feel free to contact us to resolve any issues there may be before leaving feedback.
Customer satisfaction is our company’s objective.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Value4Money.co.za (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.value4money.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
