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We accept payment through ESCROW only. If you have any problem about the payment, please send email to us or Aliexpress to ask for help. Thank you.
SHIPPING
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We Ship products worldwide within 7 working days (after receiving cleared payment) considering the making time as per the measurement.
Most countries are FREE SHIPPING by China Post Air Mail, Once we ship the items we will provide you with tracking number. In general, the customers from Europe, North America and Asian can receive the products within 30 days. The customers from South America, like Argentina and Brazil can receive the products within 40 days. Russia’s customers could get the goods within 60 days, if some accident happened, It may takes more than 60 days, Please wait patiently. Thank you.
If dear friends want to get the products faster, we provide the Express of FEDEX, EMS, DHL and UPS. Please contact us to get the best price of the Express. Thank you.
TERMS OF SALE
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1.We are not liable for any VAT, Custom duties & taxes and import duties occuring in Buyers country. These taxes and duties vary as per the rules of different countries and must be paid solely by the buyer. Our price is exclusive of all taxes and duties.
2.Slight color variation might be possible because of different sceen and photograph resolution.
3.If the product is not as per detail, we will accept returns within 3 days of receiving the item. But naturally we will check everything carefully make everything perfect before we send them to you. If by any chance, we will back the money to you soon after we receive the item.
FEEDBACK
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Please give us 5 stars Positive feedback after you receive the products and love them, It is very important to us. Thank you.
Before leaving a Neutral or negative feedback, please provide us an opportunity to resolve your issue.We believe all disputes can be settled by mutual agreement.
We will make every attempt to resolve the issue. Thank you.
CONTACT US
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Welcome send message or email to us whenever you have quetions. We will reply within 24 hours.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Value4Money.co.za (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.value4money.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
