Feedback: We give 5 stars feedback to all our customer once they get the items.Can you also please not just leave us bad feedback when you have a problem?Email us and we will process the problem quickly,give us a chance to serve you again with much better items and price,thanks so much for your understanding and cooperation.
As you known,my dear friend,both of us are just begin the business on this website,the feedback is really important for all of us.we offer 100% satisfaction on your purchase and good quality items with very reasonable price,hope to serve you for a long time in the future with much more items.
Shipping and handling:
We will process the order within 2-3 days after cleared payment, usually you will have it within 20-30 business days(thanks so much for your patience), that depends on your destination,we will provide you the tracking information,usually you can check the information 4 or 5 days later after i send you the track number via this website(china post air mail):
Returns:
We offer 100% satisfaction on your purchase,Mone back was guaranteed on all our items,In case you are not happy with it,we wll process refund after you returned it.As long as the items are in the same condition,but the shipping cost will on your side.email us whenever you have a any problem with the items you brought from us,so please don’t just leave us bad feedback.
Notes:
here are some suggestion for keeping your jewelry to keep them in good condition for a longer time.
1.please do not put your jewelry in sweat hand or put them in water.
2.please do not wear the same one jewelry all the time,use your different jewelry in turn.
3.put them into jewelry box when you not wearing it,keep it from the moist air and dust.
3.please not collide it with other hard items.
thanks so much for your patience!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Value4Money.co.za (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.value4money.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
