1.1.we accept Alipay here,all world payment tools are accepted by ESCROW system
1.2.Payment must be maed within 3 days after order placed,please try to pay it again if the payment have to
succeed or other notice be system sometimes
2.1.we provide the worldwide shipment except FPO and APO
2.2.Package will be sent out in 2-4 days if order have no payment/address/customers/holiday problems
2.3.Many shipping methods can be selected according your requests,all shipping methods have tracking number
which can be tracked online
2.4.Package signed”gifts”and low value to advoid the customers taxes,but import customs taxes is buyer’s duty
if the must to charge or have new import taxes rules
2.5.Please contact us to check the package if you have not get it in 40-60 days after you can track it online,
we will request the shipping company to check and solve the problems as soon as possible
If you are not satisfied with the item for any reason, you may contact us within 3 days after receiving the item
and return it within 7 days for full refund.
The item should be in the same condition as it was delivered to you. Please pay attention that the shipping cost
is non-refundable.
If the item inside the parcel was broken or stolen obviously while you’re receiving.”Dispute?””Bad review”?
No,it is not right
solution Right ideas are as follow:
1.Open parcel in post office or in the post man’s presence
2.It is damaged or not what you ordered,ask the post office to provide
3.official document,especially the claim regular paper
(attached picture for your reference)PS:(UPS&DHL.please contact us freely before refusing parcel)
Notice:1.when the parcel comes,please check it face to face; 2.sign after checking
5.1.you can download picture from our store to show your customers or upload to your store freely
5.2.Please make order in our store directly if you have order from your customers,then we send the package to
your buyers
without our information by the shipping way which you selected.
5.3. Regular customers can get extra discount,dropship and wholesales is easy,faster and top conveninet for your
business
Q:How do I pay for my purchase?
A: we accept the following payment methods: Boleto,Visa,MasterCard,QIWI,Western Union,Maestro debit card,WebMoney and bank transfer.
Q:Do I have to pay import tax?
A:We will try to declare the parcel in low price as gift to try to avoid high tax for you
Q:How much does it cost to ship to my country?
Most countries can get freeshipping by Chinapost,if more than 2kg can inquire our service to design you a appropriate shipping plan.
Q:Is there any tracking Number for my item?
A: Yes, we ship every order with their Tracking Number, and you can view the shipment status on the correseponding website.
Q:Does this product come with box?
A: In order to avoid big tax for you, we normally pack the items with bubble bag, which can protect the items well.If you hope to pack with other package such as box,can contact with our service is ok.
Q:I am a Dealer,I would like to buy many pieces of your item, what’s the wholesale price?
A: Hi,thanks for your inquiry, if you would like to buy large quantity, please send email or leave us message, we will give you the best price, thanks!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Value4Money.co.za (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.value4money.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
