Size
Because people in different countries have different shoe size, so if your foot is wider or thicker ,we recommend you’d better to choose a larger size！
In order to choose the most suitable size for you,the best way is that you tell me your foot length,and then we choose size for you!
(you can also add notes on the order, tell me your foot length and foot wide!)
Shipping
1:Before shipment, we will check the product carefully!
2:In order to facilitate transportation ,the packaging is plastic bag ,isn’t the shoebox !
3:About Russia Shipping: Please give us your full name !
4:usually Items will be shipped within within 24 hours after we verify your payment.
5:In order to give you a better shopping experience, Please select your preferred shipping method before ordering, it takes 20~60 business days for arrival by Air Mail, usually and takes 16~35 business days by AliExpress Standard.
Commitment delivery time within 60 days,Brazil 90 days.
6:Sometimes it would be longer because of the bad weather, a waste of time in customs clearance. Thus please wait patiently when you do not receive your item on time. If you don’t receive the tem within thirty days, please contact us, and then I will help you track it.
Return Policy
Only defective product will be offered exchange.
Contact Us
1:If you have any questions or need any help, please feel free to contact us! Thank you !
2:We do try respond as quickly as possible.but please allow delay response for non~business time. we will be glad to answer any question you may have so please feel free to contact me.
Thank you for your support !
FAQ
Q:Is there any tracking Number for my item?
A: Yes, we ship every order with their Tracking Number, and you can view the shipment staus on the corresponding website.
Q:I am a reseller,I would like to buy many pieces of your item, what’s the wholesale price?
A: Hi,thanks for your inquiry, if you would like to buy large quantity, please send email to us, we will give you the best price, thanks!
Feedback
1:Your Feedback is really important to us, please take a few seconds to leave a great feedback if you are satisfied with our product and service, thank you so much !!
2:We always provide you excellent quality. Preferential prices the most timely services.100% satisfaction.
3: Please contact us before leaving neutral(3 stars) or negative(1~2 stars) feedback.We will try our best to solve the problem and leave you a happy shopping mood here. Thank you!
Buyers show
If you like our product, you can show your photo in feedback~
We will contact you and then show your photos on the product homepage ^_^!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Value4Money.co.za (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.value4money.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
